I have been without internet since 1 August and have tried every possible way to resolve this issue, including multiple tickets and calls to customer service.
The first technician told me the router was faulty due to heat. A second technician visited on 17 August and said that a new router had been sent, but I have received no email, tracking information, or notification.
Meanwhile, I am still paying for a service I cannot use. I find this situation completely unacceptable, especially after more than two weeks without internet and the difficulties I have faced getting support in English.
Please urgently provide an update on the replacement router and restore my internet. Otherwise, I will have to contact my Rechtsschutz and pursue this further.
