No Connection - 10407

[EnesA]

I have Red Internet & Phone 250 Cable contract since April 2021. Download speed is not stable and mostly only 2-3 Mbit at night since October 2021. I asked to cancel my 2-year contract but it was not accepted by Vodafone. That's why I have to use my mobile phone connection mostly, I have to pay for more GBs. You can see the discussion about that issue below:
https://forum.vodafone.de/t5/St%C3%B6rungsmeldungen-Internet-TV/Slow-Download-Speed-EN/td-p/2734720

Besides that, there is no connection last 3 days at all. Sometimes I am able to connect to the Internet but just for a few minutes. I don't know when the issue will be solved. I already called Vodafone and they told me that they are trying to fix the issue.
I am just tired of these connection issues. I normally work at home but it's not possible with this connection. I just want to ask again if it's possible to cancel my contract. Normally, it will end in April 2023. But I can't use my connection properly and I pay 40€ for it, unfortunately.
Please let me know what we can do about my connection issue which is there for 8 months.

More information:

• 10407, Berlin
• I have a Vodafone Station router.
• Red Internet & Phone 250 Cable contract

[EnesA]

Also @Moni_GK ,

My connection has gone a few times already today too. I had to use my mobile connection the whole week.

[Moni_GK]

Hello, this is the connection in your apartment. Please clarify it with the janitor and let us know here.

Greetings Moni

[EnesA]

Hi @Moni_GK,

Unfortunately I can't get an answer from the janitor. He doesn't reply my questions 😕

But since last week the connection is better, I haven't faced any serious issue. I hope there won't be any.

Also @Tina, you told me that there would be a refund for the last and next month. But I don't see anything in my account. I have charged with 40 Euros again. Did I misunderstand something?

Thank you

[Moni_GK]

Hello, I have entered the credit again.

Unfortunately there was an error in the system. You will find it on the next invoice.

Greetings Moni

[EnesA]

Hi @Moni_GK,

Thank you.

I hope the Internet connection issue won't be occurred again.

Best.