My internet not work

[EAP]

Hello, I have 1000mbps plan but it works lower than 25mbps!

Im trying to reach Vodafone for two weeks and they just don't care!

I using Instagram Facebook WhatsApp because they even have English costumer service.

I felling they are making jokes of my face because after all this time they suggested to me take the cable out the plug and restart my moden it's!!

after all this time Vodafone is not replying to me and they told there is a ticket open for my case but nothing happens!

I couldn't work, my internet sometimes even works during the day.

how long it will take for Vodafone do something??? 

[MariaK]

Hello EAP,

can you please give us some more information about your connection and configuration? Here you will find a few points that we need from you: Link

Have you already tried our network assistant? It can also help you with many problems.

Many thanks and greetings,

Maria