My internet is not working. All lights are on

[Vanvitaliy]

Dear vodafone team,

I moved to another apartemnt and bought your services.  My internet is not working now. All lights are on with no blinking. Phone and internet lights are red. I am using vodafone station router. Please help me. 

best regards,

Vitaliy

Community Team: Post moved to appropriate board.

[ERFD]

Hello Vanvitaliy,

Is this a malfunction or has the connection not been working since you moved into the new apartment? Is television possible at the antenna socket?

If we have to call in a technician, we need the customer number, name incl. address and date of birth of the contract holder via private message.

The technician needs access to the house distribution system and information if there are currently people in the household who are in quarantine.

Write here briefly when the data has been sent.

Regards Fred