Low internet speed with Cabel 1000 Mbps connection

[nvas]

Hello,

I've recently noticed that the internet speed would suddently drop down to 10 -15 Mbps on a 1000Mbps contract.

Also at night the speed would remain quite slow, reaching maximum of 200 -300 Mbps

I have noticed with other speed check tools that the speed is even less, which makes me thing if the speedtest tool from vodafone is showing wrong data.

Can someone please look into this ?

[ERFD]

Hello nvas,

can you please answer the following questions? We would like to have a look at it.

Best regards Fred

[nvas]

* In which state do you live? - Hamburg
* Which contract do you have? (eg internet + telephone 100) - Red Internet & Phone 1000 Cable
* Which modem / router do you use? (eg Hitron) - Vodafone station router
* Do you use a loaner device from us or do you have your own device? - Vodafone station router from Vodafone
* What is the error? - Internet speed too slow, I have attached screenshot in original post
* How is your terminal connected to the modem? (LAN; WLAN; additional router; PowerLAN) - LAN and WLAN both on different laptops
* Which browser do you usually use? (eg Firefox) -Chrome
* Which operating system do you have on your computer? (eg Windows) -  Windows 10 and Linux on different laptops
* Start and period of the disturbance (eg since the beginning of April; only in the evening) - From last month January
* Upload a screenshot of the signal values. You can find this in the user interface of your cable router via 192.168.0.1 or via 192.168.178.1 on the Fritzbox. - 

What measures were carried out by the fault hotline (available at 0800-5266625)?  - None, I wasn't able to talk to them in German

[Claudia]

Hello nvas,

did you ever get more than 300 MBit/s with your devices? What speed do you get within your home network? Please also send me a private message that contains your name, full address, the birth date of the contractual partner and the customer number. Reply here in this thread afterwards.

Kind regards,

Claudia

[nvas]

Hi Claudia, I have sent my customer number to you in private message.

To answer your question, In any of the speed tests I have done, I have never gotten speed more than 300Mbps on any of my devices. With LAN cabel or WIFI.

[Claudia]

Hello nvas,

your address and the birth date of the contract owner are missing. Please send all the details and reply here again.

Kind regards,

Claudia

[nvas]

Hi Claudia, 

I've resent all required details

[ERFD]

Hello nvas,

so far we are not aware of any downstream restrictions in your area. There are also no other reports in your zip code area. Have you tried measurements with different devices via LAN? Otherwise we can ask for a technician.

Best regards Fred

[nvas]

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@ERFD  schrieb:

Hello nvas,

so far we are not aware of any downstream restrictions in your area. There are also no other reports in your zip code area. Have you tried measurements with different devices via LAN? Otherwise we can ask for a technician.

Best regards Fred

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Hello, 

I have tried to verify the speed with a laptop directly linked with lan cabel. And I rarely get speed above 300. Recently it's gotten so bad that the average speed I get is around 50 - 100 Mbps. 

Could you please send someone over to get this checked out? This is 10 times less than the contract that I am paying for and is just not acceptable. 

[Martin59]

Hello nvas,

so that we can assign a technician, please send me a PN   with a current mobile phone number, the info if you can access the house system and if there are signs of Covid-19.

Many greetings, Martin