Kabel - Internet not working

[Thybu]

Hello,

My German is not good and sorry for writing in English.  Since yesterday night there has been no internet and "INTERNET" light is blinking red in the router. DOCSIS status is shown as offline. Can you help?

Regards

Thybu

[Claudia]

Hello Thybu

and a Happy New Year :). Does the outage still persist? Are your neighbours affected as well? What is your postal code?

Kind regards,

Claudia