Internet too slow and connection is not stable, red light blinking more than once in a day

[IrvinJames]

Hi,

I am using 1000Mbps plan and still my connection is too slow. Red light is also blinking more than once in a day.

If someone is on zoom call then browsing would be dead slow. Kindly help me with this.

Thanks,

Irvin

[Tina]

Hello,

first of all welcome to our community. Nice to see you.

Before I can help you, tell me what state you live in. 

Best regards

Tina

[Anto1]

Hello Tina,

I live in 21077, Hamburg. 

Thanks,

Irvin

[Claudia]

Hello Anto1,

please send a speedtest you made via ethernet. Is the speed low all the time or rather in the evening? Did you try and reset the router already?

Kind regards,

Claudia

[Anto1]

Hi Claudia,

Please find attached the screenshot of test done with cable. Through wifi its much slower than this.

I have already tried resetting the router.  It does not happens only in the evenings. It happens in the day time and in mornings as well. At times the red light also starts blinking and we may have to reconnect.

During zooom meeting as well it used to show like the internet connection is not stable and at times it used to get disconnected.

Thanks,

Irvin

[Claudia]

Hello Anto1,

okay, so the speed via ethernet doesn't look good as well. I would like to check your connection, please send me a private message with your full address, the name and birth date of the contract owner and the customer number. Write the time of the last disconnect in this thread afterwards.

Kind regards,

Claudia

[Anto1]

Hi, 

Today early morning around 00:14 was the last time when I faced the issue.

From 00:14 am onwards the red light was blinking for 15 to 20 minutes and I was not getting the internet.

Thanks,

Irvin

[Claudia]

Hello Anto1,

thank you, I changed the details in our data base so that is alright now. I had a look at your modem and some of the signal values are bad. The other modems near you look good, please replace the coaxial cable and check if the problems persist.

Kind regards,

Claudia

[Anto1]

Hello Claudia,

I have checked replacing the cable and the issue is still existing. Please do the needful for checking the modem since I am facing this issue for more than 6 months now.

Thanks,

Irvin

[Claudia]

Hello Anto1,

the modem signal is still bad. As a different coaxial cable didn't help a technician has to come and fix this. Can you grant him access to the house installation? Are there symptoms in your household that might be linked to Covid-19? Can the technician reach you under the mobile number ***008 to make an appointment with you?

Kind regards

Claudia