Internet not working
Benpark123
Smart-Analyzer
Smart-Analyzer

I am a new customer of Vodafone. The internet was first working last night when I first connected, but now even though my laptop can connect to the wifi, the internet is not working. Please help asap

IMG_3150.jpeg

1 Akzeptierte Lösung

Akzeptierte Lösungen
Kurtler
SuperUser
SuperUser

There is no more individual support here in the forum. Support in English is available via WhatsApp 

The forum is now just a customer helping customer forum.

Best regards Kurt

Bitte keine Anfragen über PN stellen!

Lösung in ursprünglichem Beitrag anzeigen

6 Antworten 6
Kurtler
SuperUser
SuperUser

There is no more individual support here in the forum. Support in English is available via WhatsApp 

The forum is now just a customer helping customer forum.

Best regards Kurt

Bitte keine Anfragen über PN stellen!

The customer service hotline told me to write in the forum. Its crazy what a misinformation she gives

Kurtler
SuperUser
SuperUser

There has been no support here in the forum since August 2022. But the hotline should know that.

 

Best regards Kurt

Bitte keine Anfragen über PN stellen!
RobertP
Giga-Genie
Giga-Genie

try a factory reset:

to do so press an hold reset button with a paperclip for 20 seconds

SomebodySo
Daten-Fan
Daten-Fan

I spent hours yesterday troubleshooting my router (the vodafone station, same as in your picture) until I figured out that vodafone is having massive outage issues (which they're providing extremely little information about) and it doesn't seem to be a problem at my end.

 

Before you lose more hours to this, try going to https://www.vodafone.de/stoerung/validate and enter your address details to see if there's a known outage for your address.

 

You can also check what your router itself says, if you haven't already. Go to the IP address http://192.168.0.1 in your laptop browser while connected to the wifi and use the password on the little vodafone card (or the sticker on the back of your router) that is listed together with "Einrichtung" and that IP address. If it says "DOCSIS offline" this means there's no connection to the internet/your ISP and that would fit with an outage.

 

FYI, I'm in Berlin and my internet has been out since around 23:00 Saturday night. The "Störung finden" page that I linked to above told me there was an outage for my address but no further info and the customer account functions were down. As of checking 1.5 hours ago, it now tells me the outage is expected to be fixed within 12 hours (that number hasn't changed in the last 1.5 hours) and it was possible to request that I be informed by SMS when the outage is fixed, but a lot of the other customer account functions are still not working properly.

 

From what little news coverage I could find, there seems to be some infrastructure down in Erlangen and I'm guessing that's affecting the whole country's network to varying degrees, maybe? I have no idea, and vodafone is of course providing no useful information.

Mine shows this:

IMG_3154.png

 and it still doesnt work…