Internet Activation

[jsara]

Hi Vodafone Team!

I signed up for cable internet last week. I was told that the activation is today. I connected the fritz box but there is no internet connection yet. Can anyone help me?

[ERFD]

Hello jsara,

welcome to the community 🙂

We will be happy to take a look at where things are currently going wrong. Please send us the customer number, name including address and date of birth of the contract holder via private message.

Write here briefly when the data has been sent.

Regards Fred

[jsara]

I've already called and a technician would be coming over. Thanks!

[ERFD]

Hello jsara,

can you please give us feedback again if everything went well with the technician? We will be happy to close the post then.

Regards Fred

[jsara]

The technician came and went. The internet speed is slow using the LAN cable and it's even slower using WLAN. 

It does not even reach the minimum speed of 600Mbps. The technician told me that the cable connection is perfect and that I should contact support if the slowness persists. Is there anything you can do to improve this?

[R4mona]

Hi jsara,

Thank you for your data.

I have just taken a closer look at your values. There are no abnormalities for me.

Nevertheless, I have recorded a ticket for you. This goes to our internal technology for analysis. Via remote maintenance, my colleagues will try to narrow down your problem and fix it. If this is not successful, a technician will contact you to arrange an on-site appointment.

Kind regards

R4mona

[jsara]

A Vodafone technician already came and checked the connection. He said that there is nothing more that can be done in my apartment. The connection is perfect except for the speed. There are times when my DSL 100 is faster than my Cable 1000 on fast.com.

[R4mona]

Hi jsara,

thank you very much for your feedback.

Unfortunately we can't find out the cause via our system, so I have recorded a ticket for you on 29.03.2022. Have you received any feedback (SMS or phone call) from my colleagues in the technical department?

Has anyone been on site with you again?

Best regards

R4mona