Extremely slow Internet Speed for 1 GBPS connection

[ykulkarni99]

Cable Internet speed is Extremely slow...

Very pathetic. There is NO Simple ONline option to register a complaint.

PATHETIC!

This is cheating ! Vodafone *piep*!

[Tobias]

Hey,

well, a downgrade wouldnt work, because its also the same problem; its slow sometimes. I can offer you a 50% credit of your monthly payments if you want.

Regards

Tobias

[ykulkarni99]

Hi Tobias,

On Friday morning betwene 9.30 to 10.30 AM, I lost the internet in the middle of a very important Business Meeting and was kicked out of my Teams call 2 or 3 times.

This caused a MAJOR Embarassment for me and I REALLY FEEL HELPLESS. 

I accept your offer of 50% Credit and I hope the Technical issues will be resolved soon in my Vodafone.

Thank you and looking forward for the REDUCTION in my Monthly Internet Fees!

Thanks!

~Regards

Yogesh Kulkarni

[Tobias]

Hey,

i just gave you the credit, sorry for that.. 😞

Regards

Tobias

[ykulkarni99]

Hello Tobias,

Thank you for help. Where do I find the Credit Reduction on my account. I have not received any email also.

Please confirm

Thanks!

~regards

[Tobias]

Hey,

you cant see that, you can just see it on the next invoice.

Regards

Tobias

[ykulkarni99]

Dear Vodafone,

I do work from home and paying for 1 GBPS package but Unfortunately from last 2 weeks I am facing a very unique and frustrating issue.My Internet router suddenly restarts cutting the internet for aboud 5-10 minutes. 

This happens very suddenly and impacting my work when I am in an important call (Work from Home) and I had to login into my meeting again. This has happened around 10-12 times in the last couple of weeks and is very frustrating.

Can you please change the router if it is faulty or investigate the issue from your side?

Thank you!

[Tobias]

Hey,

well, looks like there was something in our network, should be fixed again, does it work?

Regards

Tobias

[ykulkarni99]

Hello Tobias,

Unfortunately No.

Today again the Router restarted Automatically two times around 1.50 PM and 2.00 PM CET when I was in the middle of an important presentation and i had no option but to wait till the router restarts.

Can you please ESCALATE this issue to your Technical Experts and open a Ticket?

Thank you!

[ykulkarni99]

Dear Tobias,

Unfortunately the problem is happening again and again.

My router restarted automatically 4 times in a day. This is very very frustrating experience especially when I am presenting in important meetings 

Please please please urgently resolve this...

I am trying to contact the Technical Support but they are NOT able to Help because they DONT understand English!

I am stuck up and would like to terminate the Contract if things dont improve Immediately

[Tobias]

Hey @ykulkarni99,

well, i cant see these errors you describe, in that case i would like to send you a technician, can you send me a mobilenumber where he can contact you? Can you give him access to the house systems?

Regards

Tobias