English - Internet cable not working

[Thaisantos]

Hi, I tried call Vodafone, but apparently you can't give English support. As I don't speak German, the community is the only hope. 
I've lost the internet connection yesterday 14/11 and It still not working. I followed all tutorials that were given by the Vodafone app, but the moldem led still blinking red. I turned off, tried the reset button and nothing. 

can you help me?

[Thaisantos]

Didn't get any contact by you guys. Can anyone help me? 

[Thaisantos]

@Claudia 

[Wallace]

Hi Thaisantos,

welcome to our community.

I'll be happy to take a look. Send me your customer data (name, address, customer number, birthday, current phone number) in a private message and then let me know here that you have submitted the data.

Regards

Wallace