Hi Vodafone team,
I'm reaching out to you guys in regards to my internet connection. In the past months the internet connection has been behaving worse up to a point where i can't use it to work or play games anymore. when it comes to download, i do have the download speed via the lan cable, but the ping is not where it should be anymore. I used to have 20-30 ping with google.com but now it jumps up to 150. In games this is unusable at this point.
Note that this does not occur every moment of the day. there are moments in the morning where speed and ping is normal (20-30ms)
The behaviour is way worse when i use the rented vodafone router. the internet speed drops to 1-2mb and the router restarts every 3-4 minutes. i'm thinking the rented router is broken?
Any guidance is appreciated.
Kind regards,
Andrei
- In which state do you live? Please also send the postal code RLP - Berlin 10249
- What contract do you have? (e.g. Internet + Phone 100) Red Internet & Phone 250 Cable
- Which modem/ router are you using? (e.g. Hitron) tried both my own router ->fritzbox 6430 and rented router sagem fast 5460.
- Do you use a rental device from us or do you have your tried both, the rental one restarts every 4 minutes
- Which error occurs? (Speed too low; packet loss). high ping/ packet loss/router failure (for rented one) https://ibb.co/QQMnFh9
- yahoo ping: https://ibb.co/d4JxJCF
- How is your device connected to the modem ? ( LAN; WLAN; additional router; PowerLAN ) LAN
- Which browser do you usually use? (e.g. Firefox) Firefox
- Which operating system do you have on your computer? (e.g. Windows) Windows 10
- Beginning and period of the disturbance (e.g. since the beginning of April; only in the evening) for about 3 months but it has been getting worse.
- Also upload a screenshot of the signal values . You can find this in the user interface of your cable router via 192.168.0.1 or via 192.168.178.1 on the Fritzbox. here: https://ibb.co/0MLTwLc
