Disturbance of cable internet services

[JK100]

• In which state do you live? Please also send the zip code  
  • Hesse; 63067
• Which  contract do you have? (eg internet + telephone 100) 
  • Internet. + telephone 250
• Which  modem / router do you use? (eg Hitron)  
  
  • vodafone 
• Do you use a  loaner device from us or do you have your own device ?   
  • loaner device
• What is the  error ? (Speed ​​too low; packet loss) Send screenshots of speed tests (with date and time) and tracer / ping plotter measurements in the event of packet loss or ping problems    
  
  • no internet at all
• How is your terminal connected to the modem ? ( LAN; WLAN; additional router; PowerLAN )      
  • power
• Which  browser do you usually use? (eg Firefox) 
  
  • google chrome
• Which  operating system do you have on your computer? (e.g. Windows) 
  
  • ios & windows
• Start and period of the disturbance  (eg since the beginning of April; only in the evening)    
  • 15th of Dec, 9am till now
• Upload a screenshot of the  signal values . You can find this in the user interface of your cable router via  192.168.0.1 or via 192.168.178.1 on the Fritzbox.      
• Which measures were carried out by the  fault hotline (available at 0800-5266625 for Vodafone Kabel Deutschland or 0221/46619100 for Vodafone West)? 
  • nothing, they've called and hung up without speaking a single word

[Ida]

Hi JK100

Unfortunately, engineering has determined that you are being affected by a technical utilization. To counteract the technical utilization, node splits are planned for the long term. Unfortunately, the planning for this doesn't work as quickly as we would like because approvals, deadlines, and planning take time. We do our best to give each customer visibility into the processes. In your environment, there is a planning deadline for a node split of 02/28/2022.

Kind regards
Ida

[JK100]

Ida, but what does it mean for us? No internet for the next couple of months and there's no alternatives provided by Vodafone?

This happened last Wednesday and I've tried to contact you guys to ask for a hotspot code but the answer was no. I've ordered a Vodafone sim card but it never came. 

As a result, I've had to spend 45 Euros already on mobile data from O2.

Are you guys going to foot the bill?

Please provide a solution instead of more problems.

[Ida]

Hi JK100

I understand the trouble 😞 do you also have a mobile number from Vodafone?

Best regards
Ida

[JK100]

Hi Ida,

Luckily my mobile plan us with O2 not vodafone.

Why can't we get a free code to the hotspot as we wait for you guys to figure out how we can get internet in the mean time?