Connection lost and extremely slow internet

[Rezwan]

Hello,

The DSL internet connection is super slow and continuously network goes off and on. I cannot do meetings at my home for this. This has been happening for past 2 weeks.

Please fix the issue asap. I talked to some other tenants of the building facing same issuue.

My router : CH7466CE
Location : ***

EDIT: address deleted

[Jana478]

Hello Rezwan,

Do you have a cable connection or a DSL connection?

In order to be able to check your connection more precisely, we need some more information from you.

In which federal state do you live?

How do you use your internet with LAN or WiFi?

Is the connection bad all day or only at certain times?

Have you already reset the router?

Greetings Jana

[Rezwan]

Do you have a cable connection or a DSL connection? - DSL

In order to be able to check your connection more precisely, we need some more information from you.

In which federal state do you live? - Berlin-Mitte, 10557.

How do you use your internet with LAN or WiFi? - I have tried both way, but mostly WiFi.

Is the connection bad all day or only at certain times? - Connection is bad from 10 AM to 3 PM for past 2 weeks. Now it's worst.

Have you already reset the router? - Serveral times

[Jana478]

Hello Rezwan,

The router you have is more likely to be a cable connection.

Have you measured some speed test results with LAN for me? Preferably measured at different times.

Vodafone-Speedtest

Kind Regards

Jana

[Rezwan]

Yes, I measured many times but it fractuates all every now and then. As, I said earlier during office hours it is quite difficult to have a meeting without a call drop or big delay in conversation.

I attached a screen shot of my last speed test.

[Jana478]

Hello Rezwan,

Unfortunately, the capacity utilisation in the connection area is permanently too high, and work to improve the situation is already underway. Unfortunately, I cannot give you an exact end date and when the load will be relieved.

I have assigned a ticket for you here, you will be informed by e-mail.

Best regards

Jana

[t0pz]

I live in the same building as Rezwan and I am experiencing severe issues since about one week., specifically with Upload: It is consistently around 1Mbit/s which is way below the minimum and only 5% of my supposed available rate

My test 

I can send more details like address and Kundennr. in PN

Thanks,

Tobi