Cannot use cable internet due to packet loss and high ping!!!

[ebiking]

Hi

I cannot use the cable internet due to packet loss and high ping for 2 months.

Actually, I had got an appoinment with technician, but he didn't come without any notice, and close the ticket. (are you guys kidding???)

Please let me know how to solve this issue otherwise I need to seriously consider to terminate the contract.

[pRo-Marco]

Hi ebiking,

please excuse the inconvenience. We will be happy to look at the connection. Please send me your name, address, day of birth and customer number by PN. Please also let me know here if you have sent the message.

Kind regards

Marco