Bad Internet Speed

[Karols]

Hello

I use Red Internet & Phone 1000 Cable with Vodafone station (CGA4233DE).

For some time now my internet performance has been way below what it stated in the contract.

Could someone have a look if anything can be done remotely, or tell me what should i do?

Karol 

[Tobias]

Hey,

can you measure it with lan please? 🙂

Regards

Tobias

[Karols]

Hi Tobias,

The test i attached was performed on LAN.

Please see another one performed today (also on LAN).

Thanks,

Karol

[pRo-Marco]

Hi Karols,

thank you for the measurements. A return path interferer is currently active in the region. This results in high error rates on the upstreams. Our technicians have been informed and will take care of this as quickly as possible. Please excuse the inconvenience.

Kind regards

Marco

[Karols]

Hi Marco,

Thank you for the update.

Could you let me know once it's been looked at by the technician so i can confirm if everything looks ok?

Thanks,

Karol

[pRo-Marco]

Hi Karols,

the ticket was closed yesterday. What is the current situatuon?

Kind regards

Marco

[Karols]

Hi Marco,

The connection appears to be more stable compared to before, but the speed is still very low compared to the contract.

Please see screentshot of test made just now (on LAN).

Best regards,

Karol

[pRo-Marco]

Hi Karols,

the connection seems to be stable. I did a speedtest and it show 928MBit/s at this moment. Did you do the test with LAN?

Kind regards

Marco

[Karols · Accepted solution]

Hi Marco,

Thank you for your help, I did some research on my part again and found the issue (maybe someone will find that useful: networking - Computers have drastically different download speeds on the same network - Super User).

The speeds look good now.

Thank you,

Have a nice day,

Karol