Frage
Antwort
Lösung
am 09.04.2022 16:43
Hi there,
I changed a new Interent package last month and the system says that the new package will be activate on 4th April. The status in MeinVodafone is done at "Abschluss". But I didn't feel a faster speed for this new package and the speed test shows the same as the old package.
Did I miss something? Or I still need to wait for some operations even though the status says it is done?
Regards,
Shun
am 10.04.2022 11:56
Hey shun,
did you get a welcomeletter with the activation date 4th april?
In case of an upgrade, you'll get most likely new logincredentials (modeminstallationcode).
Did you try to hard reset the router & enter the new modeminstallationcode?
Cheers,
Andre
am 10.04.2022 11:58
Hi Andre,
Thanks for your quick reply.
Actually, I didn't receive a welcomeletter on and after the 4th April. I checked my mail box everyday.
Regards,
Shun
am 10.04.2022 13:46
Hey shun,
hm.. in this case i have the feeling that something with the upgrade did not work right.
Please send me a private message with your dsl customernumber/password.
Therefore click on my name/avatar -> then the big red button on the right side "sende diesem Nutzer eine Nachricht".
cheers,
Andre