No internet connection for the first time installation.

[kimi304]

Hello Vodafone team,

I'm so sorry to write English here due to my bad German.

I'm a new customer and received Wifi 6 Station today. But unfortunately, there is no connection after I follow your instruction. Could you please help me check if my access port is enabled? How can I contact technical support if needed?

Thank you.

Kimi.

[pRo-Marco]

Hi Kimi,

you're welcome to write in english

It seems like there is a need for a visit of a technician. Please send me your name, address, day of birth and customer number by PN. Please also let me know here if you have sent the message.

Kind regards

Marco

[kimi304]

Hi Marco,

Thank you for your message!

I sent you a private message.

Kimi.

[pRo-Marco]

Hi Kimi,

a technician will call you to arrange an appointment He will install the connection and bring it work.

Kind regards

Marco