Frage
Antwort
Lösung
am 10.01.2023 22:00
Hello Team,
I took a new DSL contract and received the device and MIC code details, but when I'm trying to activate the internet I keep getting the errror as Invalid MIC code. I have even registered in Vodafone.de to raise new MIC code, but it was disabled. Could you please check and help on activating the internet.
Regards,
Naveen
am 11.01.2023 11:53
Hi,
this is an german-speaking customer-only platform. No one from the staff will check here anything. If you need help try to contact the support with the given numbers.
Have you changed your contract from an other provider to vodafone? If so, somtimes the line is not fully migrated so that an submitted MIC will reach your old provider and not vodafone. This error should go some hours after you received the SMS that your line was activated.
If not, the disabled option in the selfserviceportal indicates that, when you can not create a new MIC your contract/ line is not fully active in the vodafone systems. So any try to activate the code will fail.
Have you received any information from vodafone that your line is now active or do you just try to prepare your hardware before the date of installation?
am 12.01.2023 08:19
Hey NaveenKumarMS,
this sounds like the dsl landline was not activated yet.
The login credentials / mic only work once the landine was activated by a technician from the german telecom.
The initial timeframe/date therefore is part of the welcomeletter. Is this date already over?
Cheers,
Andre