am 18.05.2022 13:10
Since the service started (April) I am facing problems with the internet connection disruptions. I made a topic in the past, but I can't find it anymore.
The speed is ok, but the connection often goes down and usually takes from 3 to 7 minutes to reconnect. And the problem seems to become even more often.
Yesterday, after I got home from work, I got 4 disruptions between 17 and 22h.
Today, doing home office, I already got 3 disruptions in the last hour.
As an information:
Modem is FritzBox 7530 BO
My landlord lives on the floor below and he also has DSL, but with another company. His internet doesn't go down as mine does.
A coworker said that for DSL it is common to have a reconnection once a day, but in my case there must be something wrong.
am 18.05.2022 20:43
Logs for example.
Now, between 19h and 21h I already got 4 disconnections.
am 19.05.2022 12:05
Hi Reinaldo,
It's really annoying that the connection doesn't work well. :-(. Please excuse me.
What have you already done?
Have you gone through the checklist? http://www.vod.af/DSLCheck
Have you already reported a fault? http://www.vod.af/Netz-Assistent-DSL
Has a fault ticket been recorded?
Kind regards
Heike
am 20.05.2022 08:15
Hello HeikeF,
I already did everything I could.
On the modem side, I already did a factory reset, but the problem still persists.
On my equipment side, I already tried using WiFi and cable.
Today I already got two disconnections at 7:11 and 7:44. Both of them, as soon as it happened, I connected to my landlord internet to check if their internet was down as well, but it wasn't.
My internet goes down, their doesn't.
I don't know how to report a fault. At the end of the DSL Net Assistent it asks my number for a callback, but I am not proficient enough to speak in German on the phone.
am 20.05.2022 14:38
Hi Reinaldo,
ok, then please send me a PN with your customer number, the password and the link to your post here.
Best regards
Heike
am 20.06.2022 22:11
10407 Berlin
It is outrageous, I will save the LOG from the Router with the Downtime!!
WE CANNOT WORK LIKE THIS, NOR WATCH MOVIES OR PLAY!
INTERNET IS A HUMAN RIGHT! THIS IS A JOKE
am 27.06.2022 22:57
I have same issue with my internet, is there a solution?
am 30.06.2022 14:32
I have the same issue. I'm here in Munich. I already have the ticket opened. What should I do? 😞