Apartment change-internet not at all working

[Dande1]

• I had submitted the relocation request (apartment change)and I have confirmation from vodaphone that on 30.8 after plug in the router, the internet will work. The move in date was 30.8.23. till now internet connection is not working. In phone call,Customer care said that everything is fine. It will work from 30.08,16 hrs. But it is not working on 31.08 also..internet symbol is blinking. Inspite of paying 39.99Euro for move, the service is not good!.

[MariaK]

Hello Dande1,

we moderators no longer offer individual support here via the forum.

But we are happy to help you. For this we need personal information from you.

Please contact us via one of the following channels:

Your contact to Vodafone - Vodafone Community

Facebook service page at www.facebook.com/vodafoneDEservice

Twitter service page at www.vod.af/vfservice

Or via WhatsApp chat at 0172 1217212

Network Assistant: https://vod.af/DerNetzAssistentHilft1

Thank you.