My New Giga TV Home Decoder doesn't have English Menu & Some Channels are Blocked!

[SnirG]

Hi Team, 

1. On December 1st my old Giga TV box stopped working, so I connected the new box that I received a few weeks ago. 

To my surprise, I've found out that it doesn't have an English menu & all my Sky Cinema channels no longer exist! 

I contacted Vodafone, so they sent me another Giga TV box that should have had an English menu. 

Unfortunately, the device I received is identical to the one they sent before, with German as the only option to choose from! 

Clearly, it wasn't checked before it was packed & shipped! 

I'm not interested in making my apartment a storage room for Vodafone TV boxes (now I have 3 boxes that I don't need)! 

Can you please finally solve this problem? 

If not, just disconnect me from your service & I'll switch to another provider. 

2. I also found out that on the new box all my Basic+ channels (WB channels, Universal, SCI-FI, Sky One, etc.) are now blocked (on top of the Sky Cinema channels that also stopped working, & I was told that I should contact Sky to reopen them, but first I'm waiting for an English-speaking decoder)! 

Can you please fix this ASAP & send me a message afterwards (email or SMS)? 

[RobertP]

hier kann niemand etwas für dich fixen 

du befindest dich in einem reinen Kunden helfen Kunden Forum 

wende dich an den Support:

https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/m-p/1912292#M10954

Support in Englisch gibt es über WhatsApp 

die Menüsprache der Box ist übrigens kein Vertragsbestandteil, daher wirst du deswegen nicht aus dem Vertrag rauskommen

[andreasabaad]

Und wegen deiner Skysender hilft dir Skyweiter. Genau, und wegen einer Person wird mit Sicherheit nicht die Oberfläche umgeschrieben.

[DerSarde · Accepted solution]

Hi,

you can change the menu language inside the settings:

"Main menu" -> "gearwheel" (Einstellungen) -> "Geräteeinstellungen" -> "Geräteeinstellungen" -> "Sprache"

There you can choose between german and english.

Regards,

DerSarde

[SnirG]

Thank you for your answer, but you didn't help at all: 

1. I tried their WhatsApp & their online chat, but in both cases you reach their bot, which doesn't support English, & refers me to the online form (that I already filled twice)! 

2. I'm already not obligated to a long-term contract since I'm their customer since forever, so don't worry about it. 

[SnirG]

1. I already know that, but it's a very poor customer service! 

2. No problem, I'll disconnect from Vodafone & find another provider (probably more human & courteous than you). 

[SnirG]

You solved my problem, thanks a lot! 

I can only wonder why Vodafone technical support employees don't know about it, & instead, just sent me a new decoder. 

However, now the only problem is with the blocked channels, but I'm guessing that you can't help with that.