Send number portability request without customer password.

[kasun32]

I need to take my existing vodafone CallYa prepaid number to another provider and I've tried via the opt-in command on the chatbot and it asks for a customer password which I never received when buying the CallYa sim. Then I tried sending the signed InfoDoc 233 via contact form and it also asks for the customer password.

Is there any other way I can send the infoDoc 233 online without posting/faxing?

[Mav1976]

Hi @kasun32,

---

@kasun32  schrieb:

(...) Then I tried sending the signed InfoDoc 233 via contact form and it also asks for the customer password.

(...)

---

Enter a fictive word at that row and the form will be sent.