CallYa - no Kundenkennwort

[Sofya_T]

Hello!

I bought pre-paid CallYa sim-card in thr Vodafone store but they did not give me Kundenkennwort.

Could you please advise how can I get it now? Should I go back to the store?

Thank you!

Sofya

[KerstinV]

Hello Sofia_T,

you are welcome to contact the Vodafone Shop again. They will give you the password. Or you can apply for a new password with this PDF form: https://www.vodafone.de/infofaxe/265.pdf

Simply fill it out and send it to us.

Many greetings,

KerstinV

[Sofya_T]

Dear Kerstin,

thank you for your fast reply! I will check with the store today.

Could you please advise what email address should the form be sent to?

Thank you!

Sofya

[NeNa]

Hi Sofya,

You can upload the completed and signed form here: https://kabel.vodafone.de/kontakt/formularcenter

Best regards,

NeNa

[Sofya_T]

Hello, NeNa

Thank you for your reply!

Could you please help me with ome more question   -  when I bought the sim card the information on the website said that CallYa Flat M tariff had 3 extra GB for the first 6 months. But I have only 5 in the first month. Could you please advise how I can get those extra 3 GB for 6 months?

Thank you!

Sofya

[Lecy]

Hello @Sofya_T,

i will be happy to help you. Please send me a PM with your phone number and your request  (PN - this is how it works: click on my name and then right on "send a private message ").

Many greetings

Lecy