CallYa Internet not working

[alexisjbreen]

Hello,

I have activated my CallYa SIM, and I can send SMS/make calls, but the internet does not work  (going on >1 week). 

I have checked that my data is turned on (it is); and I have also checked that my APN is configured to vodafone (it is). 

Please help. 

[Mav1976]

Hi @alexisjbreen,

What CallYa tariff are you using exactly?

[alexisjbreen]

Hello - I have the CallYa Digital Lite tariff. 

[Mav1976]

Hi @alexisjbreen,

As you get your SIM-card, did you call the service number to activate the tariff (debit your banking account to start the tariff)? 

That should written in the welcome letter.

"To activate your CallYa digital tariff call the free of charge service number 12758. Afterwards the first top-up will be debit from your bank account."

[alexisjbreen]

No, I was/am not aware of any such activation step. I simply activated the SIM, as the accompanying letter instructed. Could you please point me to this number? And any instructions required - I don't speak German, which is proving a handicap in dealing with phone set-up. Many thanks. 

[Mav1976 · Accepted solution]

@alexisjbreen,

"To activate your CallYa digital tariff call the free of charge service number 12758. Afterwards the first top-up will be debit from your bank account."

But I'm not sure what language the service number supported.

Keep us updated!

[alexisjbreen]

Apologies, I didn't see your previous quote. I have called the number, thank you. And I will await the debit/internet activation before marking this issue as solved. Cheers. 

[alexisjbreen]

.@Mav1976

Success! The number above did the trick. I should note that it was not included in either letter that I received (now triple-checked). Nevertheless, thank you very much. 

[Mav1976]

Hi @alexisjbreen,

You're welcome. Glad to read that you can use your CallYa now.

[Torsten]

@alexisjbreen Thank you for your feedback. Then I'll close here now. If you have any questions or concerns, simply open a new post in the appropriate board.