CallYa Help

[Elliephily]

Hello.

I recently purchased a CallYa prepaid card from Amazon.

I am trying to activate my SIM online. I keep getting an error for my Customer Service password. No matter how much I adhere to the instructions, I am given an error.

Was this provided to me somehow beforehand? I am very confused and just want to set up my SIM. I have tried everything from resetting my laptop to switching devices and browsers.

Please help.

Thank you!

[Mav1976 · Accepted solution]

Hi @Elliephily,

You try to register the SIM-card on this website?

Then the requirements of your customer password is as follows:

• At least 6 (maximum 20) characters
• Only capitals and digits 
• No special characters (e.g. & ! ?)

Example:

Valid: VODAFONE1

Invalid: Vodafone1

Addendum: I believe you uploaded a wrong screenshot. When it shall removed I can remove the screenshot. 😉