I would like to reach an English speaking colleague from the retention department, to discuss the options for a for contract renewal. Could you please advise me?
I think most of the Vodafone support colleagues speak English. Use the site https://www.vodafone.de/hilfe/vodafone-hotline.html - press Tobi on the Top and type there "Vertragsverlängerung". If the agent does not speak English, ask for an English-speaking colleague.
