Sim card not working

[prajula]

Hello,

I have not used my sim card for a month and now it's not working, the sim is not detected. I am even unable to login to the app to order a new one. Could someone please help to activate the sim or fix this issue.

Regards,

Pavani

[Jens-K]

Hi Pavani,

do you use a fixed-term contract or a prepaid tariff (CallYa)?

Regards,

Jens