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MEINKABEL: can't login
Matthew07
Smart-Analyzer

Hi, 

hope you can help me because I tried everything but no solution so far.

I wanted to login on my "meinkabel" page to download the "rechnungen" but there is no way.
I always get a generic error like "HIER STIMMT WAS NICHT".

I do have the letter I received in 2017 with my Kundernummer and the Aktivierungscode with me. When I digit them the format is correct because I get the greenlight but then something goes wrong. I really don't know why is not working.

Thanks a lot.

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7 Antworten 7
Martin59
Moderator

Hello Matthew07,

 

let's take a look at that.

 

Please send me the name of the contract holder, his date of birth, the complete address and the customer number via PN .

 

Leave a short info here afterwards and I'll take a look.

 

Best regards, Martin

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 Unaufgeforderte PNs werden nicht beantwortet - Bitte erstellt einen Thread. Die Community hilft!
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Matthew07
Smart-Analyzer

PN Sent! Thanks a lot Martin.

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Claudia
Moderatorin

Hello Matthew07,

 

did you sign up for the customer portal and add your contract? Did you try different browsers and delete the cookies and cache? Please send a screenshot from your contract overview via PM and reply here again.

 

Kind regards,
Claudia

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Matthew07
Smart-Analyzer

PN sent! Thanks

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Claudia
Moderatorin

Hello Matthew07,

 

at least I can confirm that you didn't enter wrong login credentials. Perhaps the activation code is a bit outdated. Please request a new code via the button. It should be sent to your email address within a few minutes. Please try it again with the new code.

 

Kind regards,

Claudia

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Matthew07
Smart-Analyzer

I worked but still I can't have access to my documents. i sent you a PN.
Thanks

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Wallace
Moderator

Hi,

 

I just checked your customer portal and the invoices are accessible without any problems. Do you access the Internet through a proxy?

 

Regards

Wallace

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