Frage
Antwort
Lösung
am
01.03.2024
12:09
- zuletzt bearbeitet am
01.03.2024
13:18
von
andreasabaad
Hello,
I have a problem with my contract, so I started the internet contract on April 2023 until September 2023 where I moved out of Germany because I changed universities, and actually I'm in France. I sent a request to cancel the contract by the Vodafone platform, and also I sent the modem to the address required, but I still receive invoices right now until February 2024, what should I do in order to stop the contract please?
Additional information:
costumer number: XXX
name: XXX
date of birth: 14/09/1999
old address: XXX
new address: XXX
best regards,
gueddouda Bachir
Persönliche Daten aus Datenschutzgründen gelöscht!
am 01.03.2024 15:16
Please don‘t post personal data in a public forum. You will need to contact support and provide proof that you moved out of Germany. Try it via WhatsApp, but keep in mind that support in English is not guaranteed:
https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/td-p/1912292