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contract termination
bachir
Daten-Fan
Daten-Fan

Hello, 

I have a problem with my contract, so I started the internet contract on April 2023 until September 2023 where I moved out of Germany because I changed universities, and actually I'm in France.  I sent a request to cancel the contract by the Vodafone platform, and also I sent the modem to the address required, but I still receive invoices right now until February 2024, what should I do in order to stop the contract please?

Additional information:

costumer number:  XXX

name: XXX 

date of birth: 14/09/1999

old address: XXX

new address: XXX

 

best regards,

gueddouda Bachir 

 

Persönliche Daten aus Datenschutzgründen gelöscht!

1 Antwort 1
Peter_Co
Giga-Genie
Giga-Genie

Please don‘t post personal data in a public forum. You will need to contact support and provide proof that you moved out of Germany. Try it via WhatsApp, but keep in mind that support in English is not guaranteed:

https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/td-p/1912292