Your termination.....

[Richard_G]

Hello Vodafone Team,

I purchased Vodafone Internet about a month ago.  I received the modem and tried to connect to the internet.  It failed. A technician was sent to my house on Muhlstr  and he could not connect to the internet and determined a new cable would have to be installed from the basement to my apartment.  I told him I would be leaving on holiday for about two weeks and I would contact the support team that notified me.  
After 3 days of no response and a returned email. I received an email stating that I had terminated my service...
I did not terminate my service and have been waiting for support to call me so a technician can install my modem properly.

[Lars]

Hi Richard_G,

can you tell me which German state you are from?

Best regards

Lars

[Richard_G90]

Rheinland pfalz

[Thomas]

Hi Richard_G90,

let's take a look. Send me your customer number, name, date of birth and address in a private message.

Then reply again here in the post.

Regards

Thomas

[Richard_G90]

PM sent 
Thank you

[Thomas]

Hi Richard_G90,

we have given the order to our technicians. They will contact you to arrange an appointment.

Regards

Thomas