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TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
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Frage
Antwort
Lösung
am 03.05.2022 13:01
Hallo,
I signed the Vodafone CableMax 1000 last week, received and installed the router, but the internet speed is very very low and I am not able to work with it. The documents I received mention an expected activation day (Voraussichtliche Aktivierung) for tomorrow (04.05.22.), but also say that the contract would be activated in the moment I connect the router.
How can I check if my contract is already activated? Or is there a way to ask for a sooner activation for today?
Thank you. Vielen Dank.
Gelöst! Gehe zu Lösung.
am 05.05.2022 09:41
Hey LukePog,
I was able to solve my problem through the phone. Thank you for your attention.
Best regards.
am 04.05.2022 08:13
Hey lank, please write me a private message with your customer data. (Customer number, address with zip code, full name, date of birth and current cell phone number).
Then I can take a look for you. 🙂
Regards
Luke
am 05.05.2022 09:41
Hey LukePog,
I was able to solve my problem through the phone. Thank you for your attention.
Best regards.
am 26.11.2022 23:30
Hey,
I got the same problem, how do you solve it?
Best regards
am 27.11.2022 00:29
Hey LexiZZ. Despite the modem and contract says that the activation process will be concluded at the moment you connect, sometimes it doesn't happen accordingly.
To solve it, I had to call the customer service and they somehow restarted the activation process from the system and then it worked ok.
The advice that I can give you is that the menu to the service is only in German, so if you only speak English it will be a bit challenging.
Good luck and let me know if you need anything else.
am 27.11.2022 19:18
Since the solution has been marked here, I'll close now. If you have any questions or concerns again, just start a new thread in the correct board. Please note that since August 15th, 2022 direct support is no longer possible. It is best to read this article. If I were you, I would try Facebook or Twitter. There you’ll get support even in english.