Vodafone charged me more than agreed

[VStoyanova]

Hi,

I signed a contract for 1000mbit Kabel in August 2021 upon recommendation of the sales person in Vodefone shop. He confirmed that it will be possible to change tariff to 50mbit in first 6 months as my first choice was to sign the contract for 50mbit. I instructed him via email to change my tariff on Nov. 3 2021.

He confirmed that I would not pay anything from 1st to 5th month, I would pay 19,99 EURO for 6th month and 29,99EURO as of 7th month as my tariff would change. I paid 19,99 for 6th month but charged 43,56 EURO for 7th month. I assume that he did not process my tariff change instruction despite written confirmation and was charged 43,56 EURO because of his fault. When I tried to contact him, I was informed he is not working for Vofdafone anymore and  new sales person changed my tariff immediately. 

Considering above situation, I request your help to receive refund for the amount that I paid more than agreed because of  Vodafone employee's fault.

Thank you.

Regards.

[Stephan]

Hi VStoyanova,

you have to order the tariff change yourself. No one can do that for you.

When the change has been processed, you will also receive a written confirmation.

Regards

Stephan

[VStoyanova]

Hi,

I ordered tariff change 2 times by myself. As the first one not processed, I had to pay more because of Vodafone employee.  So I want my money back. Thanks!

Regards.

[MasterScorpion]

"So I want my money back. Thanks!"

With this little of information no one will move.

Create a coherent timeline of the events or nothing will happen.

And such terms as "in the 5th month" do not make it easier to read.

"despite written confirmation"

Can you black out personal information and upload it here?

[VStoyanova]

[Thomas]

Hi VStoyanova,

sorry, but this is not a written confirmation of a tariff change. If I interpret this correctly, you wrote an email to a shop employee. The way for the change would have been the hotline.

Regards

Thomas

[VStoyanova]

Well.. How did the same shop accept my instruction and changed my tariff then? after contacting them again, especially with another employee, my tariff  immediately changed.

[Thomas]

Hi VStoyanova,

that is not actually the job of the shops. That's why problems can arise from time to time.

Regards

Thomas