Vodafone TV Connect Pro, never order but it has

[CQY]

Hi, Couple of months ago, one person came to me and said he was from Vodafone and need to checke my TV cable connection. He only spoke German and I did not understand him. He said something about the TV cable need to be updated. Then I got a bill about Vodafone TV Connect Pro. I did not sign any contract to say I need this, but it charges automatically. I do not understand why it was happened. Can I cancel this service?

[Nancy]

Hello CQY,

have you received an order confirmation and cancelled the whole thing? Have you already contacted customer service about this?

Best regards

Nancy

[CQY]

Hallo Nancy,

I only got a pdf file about this, but I never sign any paper about this service. I have not contact the customer service about it. How can I do it?

Best

[Nancy]

Hello CQY,

when exactly did you receive the order confirmation? Please send me your customer number, name, date of birth and address by private message and then report back here in the thread.

Best regards

Nancy

[CQY]

Dear Nancy,

I have sent you the information via PM. Please check it. Thanks a lot!

Best,

[Stephan]

Hi CQY,

thanks for you pm.

Since March you have a contract about a basic TV service in your flat for 2,49 Euro per month. The order confirmaton was sent to by e-mail on 9th March.

Regards

Stephan

[CQY]

Dear Stephan,

Thanks for your response. I know I got the order confirmaton email. But the question is, I never order this service and never sign any contract regarding this service. It just came to me.

Best regards,

[Stephan]

Hi CQY,

a signature is also not mandatory for such contracts. And it certainly doesn’t make it any easier to understand if you don’t speak the local language.

I would make the following suggestion to you: a refund is not possible, but as a gesture of goodwill, I would offer to terminate the contract at the end of May.

Would that be okay with you?

Regards

Stephan

[CQY]

Dear Stephan,

I would be happy if you could terminate the contract. Thank you very much for your help!

Best regards

[Lars · Accepted solution]

Hi CQY,

I have set the termination. You will receive the written confirmation by e-mail in the next few days. Do you have any further questions?

Best regards

Lars