Returning Router

[smirnovdvad]

Hi Vodafone,

i have sent router back to you. But i have not received any notification that you received it.

Could you please check from your side?

thanks.

Best regards,

Dmitry Smirnov.

[Thomas]

Hi smirnovdvad,

let's take a look. Send me your customer number, name, date of birth and address in a private message.

Then reply again here in the post.

Regards

Thomas

[smirnovdvad]

Hi Thomas,

i have sent in private message all information.

thanks.

Best regards,

Dmitry Smirnov.

[Andre]

Hey smirnovdvad,

since you are using a dsl contract, i'll take care of this from now on.

There is definitly some kind of typo in your customernumber (most likely one digit is missing).
Please check it & send me the correct customernumber via private message.

Then I'll have a look into your customeraccount