Hello,
I wanted to inform you that I will be moving from my current address to a new one on August 26th.
I'm interested in transferring my current contract to the new address. However, I noticed that when I attempted to use the Umzug service on the website, I was prompted to call a specific number:
0800 724 266 23
Unfortunately, my proficiency in the German language is not sufficient for effective communication over the phone. Therefore, I'm seeking assistance through this written communication. To clarify, my intention is not to cancel the contract, but rather to relocate it to my new residence.
If possible, I would appreciate a phone call in English to discuss the process of transferring the contract.
Thank you for your understanding. I'm looking forward to your response.
Best regards,
Luis.
