Request to activate cable internet

[illia]

Hello, I recently became a customer at Vodafone for internet access. I followed the guide for self installation, but the Vodafone 6 station's internet LED still flashes red after a day of waiting.

I also followed the advice to unplug the router for 3 minutes and plug it back again - no success.

Can you active my internet access manually?

[Peter_Co]

This is sadly only a customer-to-customer forum, no individual support is abailable. You have to use the official support channels, for english support I recommend social media or whatsapp. Report that "self installation failed", if necessary a technician will be sent:

https://forum.vodafone.de/t5/Vodafone-News/Euer-Kontakt-zu-Vodafone/m-p/1912292#M10954