Red Light Keep Blinking.

[NAJMOLANWAR]

Hello,

I recently move to Germany so my German is not up to the mark that's why I write this message in English.

I toke the Vodafone Red Internet & Phone 1000 Cable on 1.11.2021 at Vodafone Shop Bremerhaven-Lehe and the router with all the other accessories came on 5.11.2021. After connecting all the cables, I did not get the internet. In the router, the red light is always blinking. The same day I go to the shop and tell them about my problem they said to me that a technician will come on 6 or 8 of November. Till now I am not getting any call or message from the technician.

Please solve my problem as soon as possible.

Regards,

Najmol Anwar

[Claudia]

Hello NAJMOLANWAR,

did a technician contact you in the meantime? If not, please send me a private message with the following data:

- name

- address

- customer number

- birth date of the contract owner

- phone number

Please reply here again after you sent the details. If a technician needs to come to you to finish the installation he will need access to the house installation, can you grant him that? Are there symptoms in your household that might be linked to Covid-19?

Kind regards

Claudia

[NAJMOLANWAR]

Hello Claudia, 

Yes, The technician can access the house installation. There are no symptoms in our household linked to Covid-19.

Regard,

Najmol Anwar

[Jana478]

Hello NAJMOLANWAR,

You're being called about the installation of your line. Please leave the router connected until then.

I'll keep my fingers crossed that everything works then.

Many greetings
Jana