Query about my internet contract & connectivity problem

[Mohamm6d]

Hi

Currently, I am using Vodafone 1000Mbps for the first 6 months and I would downgrade it after 6 months to 100 Mbps. Could you please let me know how I can request this? Is there any email address that I can send my request to? 

Thank you

[Mohamm6d]

Thank you for your reply. I would continue this topic to clarify something for myself. I just noticed in my contract the starting date is right 6 months after Feb 2021 and my minimum contract was 24 months. Since there were not any changes in my contract, how this could happen? I mean if I want to terminate my contract that should be the first of February 2023, but as I can see in the portal it says starting date is 01.08.2022. 

Is that correct, the trial period is not considered in this contract? Thank you in advance for your reply 

[Lars]

Hi Mohamm6d,

the decisive factor is the termination date that is displayed in the customer portal. Is that in February or August?

Best regards

Lars

[Mohamm6d]

Hi & thank you for your reply. Here is what it says in my last invoice:

Vertrag/Produkt
Start 15.08.2021
Kündigungsfrist
30 Tage
Laufzeitende
15.02.2023
Kündigungseingang
bis 15.01.2023

But I have started using this service in Feb 2021 and the minimum contract was 24 months, so the end date should be Feb 2023 if I don't miss anything here.