1

Frage

2

Antwort

3

Lösung

Process of canceling DSL contract and sign new Cable internet contract
jimmy90465
Netzwerkforscher
Netzwerkforscher

Hello,

 

Due to move to a new apartment, I was advised by the staff of Vodafone to cancel the current DSL 16 contract and sign the new contract of Cable internet. And I was told that once I connected to the internet in the new apartment the old contract will be cancelled automatically. However in MeinVodafone, the old contract is still showing, and also how can I send the old router/model back after confirming the old contract is cancelled.

 

Danke

1 Akzeptierte Lösung

Akzeptierte Lösungen
Michi
Ex-Moderator:in
Ex-Moderator:in

Hi @jimmy90465 ,

 

as a rule, the DSL contract is automatically terminated after the cable connection is activated.

 

I'd like to take a look at that. Please send me a private message with your customer data. Since when exactly has the cable connection been active?

 

The DSL rental hardware is returned together with the return slip from the termination confirmation. I can send this to you by e-mail.

 

Best regards,

Michi



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2 Antworten 2
Michi
Ex-Moderator:in
Ex-Moderator:in

Hi @jimmy90465 ,

 

as a rule, the DSL contract is automatically terminated after the cable connection is activated.

 

I'd like to take a look at that. Please send me a private message with your customer data. Since when exactly has the cable connection been active?

 

The DSL rental hardware is returned together with the return slip from the termination confirmation. I can send this to you by e-mail.

 

Best regards,

Michi



Netz-Assistent How To Hilfe !

Bewertet hilfreiche Beiträge mit Likes und Sternen!
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Hello Michi,

 

I just sent it. T

 

Danke!