I have Vodafone cable internet box, During the box ordering Customer executive offered me gigakombi offer with sim card as follows
Unlimited calls to India
Unlimited calls to EU
6 GB internet
Monthly tariff 13.99 cancellable at any time.
But after I called to india My mobile application showed a very large amount like 80 EUR for calling India for about 40 mins.
Problem 1) Please let me know why I was charged this much even though I was offered as above, Kindly refund the same already charged amount.
If you can not fix this problem please cancel my sim card and I do not require the SIM card if I can not call India freely.
Problem 2) I consent Direct debit from my bank account only for cable internet. Please do not take any amount for mobile prepaid charges, which I would like to pay manually.
Problem 3) I was informed there are no additional costs during installation, but Vodafone took some 75 or 80 EUR from my bank account, Please refund it Else I will cancel the whole cable contract and I can not bear such a manipulation.
Problem 4) Why I am being forced to use security software from Vodafone which cost 3.99 EUR extra cost for me and I don't want to add this to my contract.
Please help me with these 3 problems and in case if you fail to solve these problems I will look for alternative service providers and say goodbye to vodafone.
