New Appointment needed

[Customer101]

Hello,

the technician was at my apartment today but he said that the phone box is in another building. I was never told this information before and I of course don't have the keys to the other building. So now I have talked to the Hausmeister and he will unlock the building on the appointment day. 
I need a new appointment as soon as possible please. How can I request for one ? 

Edit: @Customer101  Moved in the right board. Best regards Kurtler

[Andre]

Hey Customer101,

sure, we are happy to help.

I'm sorry that the activation of your landline was nut successfull in the first step.

Are you using a dsl or cable contract?

Cheers,
Andre