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Hello, apologies for writing in English as my German is not fluent yet.
I am going to end my 6 months 1000Mbps trial later this month, and since I realised I don't need this speed, I want to enforce the clause of my contract that says I can revert back to the 100Mbps.
I have tried talking to TOBi, or the phone service, but I don't understand what I'm told and can't proceed.
Is there anyone here who could help me?
Thank you in advance.
that's right - from giga-zu-hause 1000 u should be able to 2 downgrade into the 500 or 250 or 100 giga-zu-hause
(NOT into the 50 mbits)
so try 2 contact the support by facebook if u need it in english
agents in the hotline maybe 10 % are able 2 communicate in english - sadly