My router is lost

[Just_]

Hello,

I have orderd the internet connection "Red internet and phone 100 cable" and the router was sent to my new appartment but i was not able to recive the router delivered by DHL. Now when i look at the DHL tracking, it shows that the router was sent back to vodafone itself. Could you help to find it? Or send it again? 

Many thanks! 

[natas666]

call the support !!

it's donbe easily and quicker as waiting 4 help in the community !

if necessary get somebody 2 your side 2 translate !

cause it  needs some luck 2 get an english spealing agent

[Tina]

Hello und welcome Just_,

for a closer look send me the following informations in a private message:
 

full name

date of birth

address

customer number

Write a short reply here afterwards.

Best regards

Tina