Moved to new address, cable unavailable

[laterosl]

Hi

I have a 1000 GigaMax cable contract. I hust moved to a new address. The new address already has Internet. Also, I checked and vodafone does NOT offer cable at this address. Only DSL up to 250 Mbit/s.

How to proceed with cancelling my contract?

Thanks

[Peter_Co]

The normal way would be to report a move. Vodafone then checks if your contract is available at, if not Vodafone terminates the contract by themselves.

https://www.vodafone.de/hilfe/alles-zum-umzug.html

[laterosl]

It is not working. Look it just gives me this message and nothing changes in my account... Same old address still shows.

[Chr1ssy]

Hi @laterosl,

I'm sorry you can't tell us your moving online.

We would be happy to help you with this.

Therefore just contact us again via WhatsApp 0172 1217212.

Kind regards

Chr1ssy

[laterosl]

I tried now with the WhatsApp number you gave, and it is the same TOBI chatbot I already used on this website without anywhere to go... Can you just please solve it for me directly without referring me to anywhere?

[Peter_Co]

There is no individual support available here in the forum. The Tobi in WhatsApp is not the same as on the website, though. Demand a „Kundenberater“ repeatedly, and at some point the bot will give up and forward you to a human agent. Responses will take time then, this is not a live chat and requests are worked on in chronological order.