Move from BW to Bavaria English Support

[coryfm]

Good afternoon,
I'm currently a cable customer living in Baden-Württemberg and I'm moving to Bavaria. My new address only has DSL service and I'm uable to get any help as I can't do the process via the phone in German.

Can you please support me in this transfer? Thanks for your help,

Cory

[R4mona]

Hi coryfm,
 

Thank you for your message.

Have you already reported your move to us? You can reach our moving team at: 0800 888 87 86.

Kind regards

R4mona
 

[coryfm]

Hi R4mona,
I have tried multiple times, but they only speak German and then hang up.

Thanks for your help,

Cory

[R4mona · Accepted solution]

Hey coryfm,
 

I am very sorry about that. Of course, that's not how it's supposed to be.
 

Please be so kind and send us a private message with the following data: current customer number, name, both addresses, states, date of birth, current cell phone number and the date of relocation.

Kind regards

R4mona

 

[Torsten]

Since the solution has been marked here, I'll close now. If you have any questions or concerns again, just start a new thread in the correct board.