Frage
Antwort
Lösung
25.04.2022 13:16 - bearbeitet 25.04.2022 13:16
Good afternoon,
I'm currently a cable customer living in Baden-Württemberg and I'm moving to Bavaria. My new address only has DSL service and I'm uable to get any help as I can't do the process via the phone in German.
Can you please support me in this transfer? Thanks for your help,
Cory
Gelöst! Gehe zu Lösung.
am 27.04.2022 15:18
Hey coryfm,
I am very sorry about that. Of course, that's not how it's supposed to be.
Please be so kind and send us a private message with the following data: current customer number, name, both addresses, states, date of birth, current cell phone number and the date of relocation.
Kind regards
R4mona
am 26.04.2022 11:59
Hi coryfm,
Thank you for your message.
Have you already reported your move to us? You can reach our moving team at: 0800 888 87 86.
Kind regards
R4mona
am 26.04.2022 13:46
Hi R4mona,
I have tried multiple times, but they only speak German and then hang up.
Thanks for your help,
Cory
am 27.04.2022 15:18
Hey coryfm,
I am very sorry about that. Of course, that's not how it's supposed to be.
Please be so kind and send us a private message with the following data: current customer number, name, both addresses, states, date of birth, current cell phone number and the date of relocation.
Kind regards
R4mona
am 01.05.2022 18:44
Since the solution has been marked here, I'll close now. If you have any questions or concerns again, just start a new thread in the correct board.