Internet Contract Cancellation
alan721
Smart-Analyzer
Smart-Analyzer

To whom it may concern,

I am going to leave Germany and want to cancel my contract with Vodafone.

As far as I know, I have to have a deregistration form and send a request to the company.

However, are there any specific forms to fill? I find this form online :

https://www.vodafone.de/downloadarea/Widerrufsbelehrung_mit_Widerrufsformular_WLAN_Payment_Englisch....

Where should I send the request? 

Is this the correct address?

Vodafone GmbH
Kundenbetreuung
40875 Ratingen

Is this the correct address to send the modem to after the cancellation?

Vodafone Kabel Deutschland GmbH

c/o DHL Paket

Am Tower 222

90475 Nürnberg

If I do not send back the modem, what is the penalty and how much does it cost?

Thank you for your answers.

Best Regards

Alan

 

7 Antworten 7
Thomas
Moderator:in
Moderator:in

Hi alan721,

 

if you want to terminate the contract due to a move, please report this via our online move service. The colleagues there will take care of everything else. You will then also receive a confirmation with all information about the return of the hardware.

 

Regards

Thomas

Bewertet hilfreiche Beiträge mit Likes!

Dear Thomas,

Thank you very much for your quick response. I want to do it online but I can't find my online registration code (Online-Registrierungscode) to add my contract to this account and manage the cancellation online. Can I pm you my personal and contract information to get the online registration code?

Thank you

Regards,

Alan

Thomas
Moderator:in
Moderator:in

Hi alan721,

 

send me your customer number, name, date of birth and address in a private message.

 

Then reply again here in the post.

 

Regards

Thomas

Bewertet hilfreiche Beiträge mit Likes!

Dear Thomas,

I have sent you the PM, please check. Thank you.

Dear Thomas,

I have sent you a PM again, thank you!

Best,

Alan

Dear Thomas,

I have sent you another PM. Thank you.

Regards,

Alan

Norman
Community Manager
Community Manager

Hi alan721,

 

i'll take over for my collegues.

I've send you the online registration code via email. Please check your inbox and spam folder.

 

Best regards

Norman

Bewertet hilfreiche Beiträge mit Likes!