English Hotline: Cable Contract Error

[JZAM]

DSL

Hello! I tried to call the DSL / Kable customer hotline but apparently there is no English support and they directed me to post my concern here in the forum.

So a couple of week ago I agreed to avail of the DSL contract that has a monthly charge of 29.99 EUR. This agreement was made over phone and a corresponding email was sent to me indicating such. But yesterday, I received a letter in the mailbox containing a DSL / Kabel contract for 49.99 EUR with an indicated activation code.

Can you please have this corrected. Thanks!

[JZAM]

Issue resolved. Please close.

[Stephan · Accepted solution]

Hi JZAM,

thanks for the response.

Since you could solve your request via out hotline, I'll close this thread.

Regards

Stephan