English Help Required: Very unhappy with Vodafone service

[Divya1]

Hallo Team,

I am Vodafone customer. My customer number is xxxxx. I have vodafone connection for more than a year now. I was using Kable connection it was not good enough, so i called vodafone customer care before few months, they promised to change the contract to DSL and kabel contract will end automatically from the day DSL contract starts. But this not the real situation. Vodafone deducting money from my account for both the contract and few extra charges and few extra deductions. which i dont understand. In last three months vodafone deducted around 232 euros from my account. But it should have deducted only 105 Euros. There is no proper bill for all the detuctions happening to my account. When I called customer service for the same. The support person was very rude to me and objected to help. This is so frusturating and I am about to cancel all my SEPA Mandate with Vodafone. Hope I can get some help here.

Regards,

Divya

Edit: Customer number removed.

[Divya11]

Hi Team,

I have cable connection bill generated now. I have credit around 60 Euros. Can you please credit this amount to my DSL connection?

Regards,

Divya

[Nancy]

Hello Divya11,

your credit will be automatically paid to your bank account as soon as you have returned your equipment. It is important that we have your bank details. It will not be transferred to your DSL account.

Best regards

Nancy

[Divya11]

Thank you for your reply!! I already sent the device and got conformation and refund for the same. Can you please check if my account number is available and initiate refund.

Regards,

Divya

[Nancy]

Hello Divya11,

please send me your current bank details by PN. I'll take care of everything else right away.

Just let me know here in the thread after you have sent me the PN.

Best regards

Nancy

[Divya11]

Hi Nancy,

I sent you PN. Please let me know if you need more details.

Thank you!!

Regards,
Divya

[Anett]

Hello Divya11,

thank you for your IBAN. I have now stored this in our system and initiated the transfer. The money should arrive in the next 2 weeks.

Give me feedback if everything worked out.

Best Regards

Anett